Frequently Asked Moving Questions

Yes. Please inform your relocation consultant while making your reservation if you want us to pack your belongings. Please call if you need assistance right away so we can get you what you need.

Please contact us as soon as possible when you know your moving date.

Our morning pickups are scheduled between 8am - 9am The second move on a truck is scheduled at an estimated time and is projected to the best of our ability to account for the move scheduled before you. 

A deposit is not usually required. If your moving plans change, we prefer a 48-hour notice.

Yes. If there are any adjustments or new locations that need to be included, please let us know at least 48 hours prior to the move. This would also apply if you need to reschedule or cancel your moving date.

We apologize, but due to legal restrictions, we cannot transport anyone besides Windy City Movers' employees in our trucks.

Yes. When we transport your furniture, it must be empty. If you try to move a dresser or cabinet that is already full, you risk breaking it, damaging the contents, and injuring someone. If we're not providing Packing Service, please have all of your belongings boxed up and ready to go so that we can seal your drawers and cover your furniture with protective moving pads to prevent damage.

Cash, Checks, and major credit cards are all accepted.

Yes. This cost-free option will be discussed with you by your relocation specialist.

Tipping is always discretionary. However, gratuity is always appreciated.

Our moving crew, use of our truck, and all moving equipment (dollies, carts, moving blankets, etc.). State of Illinois Valuation (of .30 /lb, per article). In addition, Cargo, General Liability, and Workman's Comp insurance are also included. We move all furniture and appliances. Disassembly and reassembly of items (our trucks are equipped with tools). 

We enjoy having a "no surprises" policy. Your relocation expert will help you plan your move and, if necessary, will advise you about packing materials i.e. shrink wrap, we provide to you for a fee. You are responsible for obtaining any parking permits and/or scheduling elevator times (if a reservation is required). If there is no legal parking accessible at the locations, you may also be accountable for paying any parking citations issued. Although not required, gratuity is always appreciated.